As a thoughtful and visionary new age organization, it is essential that you approach your customer in the way and manner that he/she prefers. Moreover there are certain customers who you feel will respond better if addressed through a particular medium. Additionally there might be specific business goals (like increased revenue opportunities) that you would wish to integrate with your customer communication. To enable you achieve all this and more, Friends offers a host of alternate media for delivering your vital documents and information.  

Friends empowers you to achieve your Customer Relationship Management communications via the channel of your customer’s choice and one that delivers the greatest ROI. Our alternate media channels include: 

Loyalty Programs – ideal for rewards or discount programs. These programs enable you to produce incremental sales and offer an enhanced and personalized buying experience. 

Direct Mail Solutions – best suited for one-to-one communication with specific customers and where Internet or telephone access is limited. 

Transpromotional Statements – an excellent media to cross-sell, up-sell or introduce new products. Friends enables you to combine variable color and four color content with customer statements. 

SMS – a very acceptable mode today if your message to be sent across is brief. 

Personalized URL Integration – reach responsive customers through a personalized web page that reiterates the details of the initial offer. Also useful for online surveys and knowing customer preferences better. 

Selective Promotional Inserts – a powerful medium to increase sales and earn more from partners who deliver their offer-based inserts with your statements. 

Personalized Statement Messaging – convert your statement into an effective sales pitch with impactful messaging on product offers – that too at a fraction of the cost.