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Case Studies

A Major Utility Company

One of India’s largest integrated private sector power utility company that is into generation, transmission, distribution and trading of power. It distributes over 5,000 MW of power - the largest in the country. It is poised to become a nationwide power company, providing world class quality, reliable and competitively priced power to millions of customers.

The Challenge:

The process behind the production of bills was to be restructured during the re-branding because the number of impressions per bill was to double with a 2 impression new proposed bill.
30,00,000 bills per month will generate at least 60,00,000 impressions per month and 6,00,00,000 per annum. Further, a cumulative growth of 4% per annum was also to be additional.
With 20 billing cycles in a month, an approximate of 3,00,000 impressions were required to be generated almost every working day though out the month.
Further the existing 48 hours Turn-Around-Time to produce the bills was to be reduced to 12 hours.

Options:

Invest and increase the existing in-house IT infrastructure.
Investments required were in the following areas:
- Document Composition
- High end & industrial class digital print output capability.
- Automated post printing capacities
Increase the support staff and billing operations production area.
Disaster Recovery and Business Continuity planning was also to be considered.

The Solution:

Friends suggested & deployed the appropriate technology for their requirement.
End-to-end activity was outsourced to Friends, Navi Mumbai off-site facility.

The Benefits:

The practical TAT being achieved today is an overnight daily window of 8 to 12 hours vis-à-vis the earlier 48 hours giving a direct positive impact to the cash flow.
Further, with the ongoing changes in the bill’ tariff plan from the regulator, the last minute changes (just before the cycle) are now possible which earlier took a few weeks to accomplish.
Freed up a lot of in-house real estate which was put to better use.
Freed up a lot of management time which earlier used to shift focus from the core activity.
An approximate hard savings of 40% has been achieved over an in-house arrangement.

Future:

Access to world class technology gives the company option to monetize the space of the bill and print dynamic data driven messages and advertisements in full color. For which the advertisers are willing to pay a substantial amount every month.
Scalability and backups are no longer an issue